I placed an order with them for a new webcam on Sunday and I chose the free ground shipping so I expected it to take the better part of the week. Imagine my surprise when they said it had shipped yesterday and the FedEx tracking said it should arrive today. When I got home I checked for the package at both the front and back of the apartment and found nothing. Anne had stepped out for a few moments, but had been home most of the day and said she never heard anyone knock on the doors. I figured it just hadn’t arrived yet. A few moments ago I double checked the tracking website and found that FedEx was claiming it had been delivered at 1:55PM. I got home at 3PM. There’s a note on the tracking page saying that they left it at the front door as NO SIGNATURE WAS REQUIRED. What the fuck?
So I hurry upstairs and double check the front door. Nothing. It appears in the hour and five minutes between the time it was delivered and I got home the package was stolen. That was also the period when Anne stepped out briefly to buy a card and a cake for me in honor of our anniversary. Needless to say I’m pissed. It was only $27 or so, but it’s still very upsetting and my mood wasn’t helped when I went to the Buy.com website’s Contact Us page and found the only means of contacting them is via email. So I dashed off an email explaining what appears to have happened and that this is likely to be the last purchase I make from Buy.com considering they don’t feel the packages are important enough to require a signature on arrival. I suggest others take that into consideration when thinking of a purchase from that company.